Guest Information

Cancellation Policy

Accommodation can be cancelled or amendments made up to 14 days prior to arrival. An administration fee of $25.00 will apply.
Accommodation cancelled 14 days or less prior to arrival will be charged if the room cannot be re-let.
Should you leave earlier than expected full payment will still be required.
Bookings made through third party providers are subject to the cancellation policy stated by that service.

For your consideration

Whole of house reservations are welcome.
Check in is from 2 – 6pm.
Later arrivals must specify an arrival time and contact the owners on the day to arrange entry.
Check out is by 10am.
Transfer from the Bus Station can be arranged with reasonable notice.
In the event of an early arrival or late departure storage for luggage can be provided.
Bookings are comfirmed only by provision of a credit card or payment made in full.
Payment may be made by Direct Credit, Eftpos, Visa or Mastercard or Cash. Personal Cheques will be accepted strictly at the owners discretion.
Unless otherwise specified all rooms are subject to a maximum of 2 guests using the existing bedding and only registered guests will occupy the rooms.
Rosewood does not have facilities suitable for guests under 12.
Total cost of rectification of any damage, such as staining or paintwork marks, to any part of the property, and also replacement of any items broken, will be the responsibility of the individual.
Any person, or group of persons, whose behaviour detracts from the quiet and peaceful environment within the house or its grounds, thereby reducing the enjoyment of others, will be asked to leave, and will be responsible for the payment of their full booking.
Travel insurance is strongly recommended as cancellations incur charges.

For reasons of sustainability these are some of the practices we follow:

Rosewood Guesthouse is committed to using limited resources in a responsible manner without compromising our guest’s experience and comfort. We seek to minimise our impact on the environment for social and financial considerations. We recognise that our business impacts on the wider natural and social environment in which we live and upon which we all depend ultimately.

Water is treated on our property in a Bio-Max system and reticulates to the garden
Where practical energy efficient light globes are used
Where practical exterior lighting is solar powered
Air-conditioners are individually controlled and guests are asked to consider whether their use is necessary and of course to be switched off when out
Our household cleaners are chosen with care and are bio-degradable and made from sustainable resources
Guest amenities are selected from eco-friendly sources without compromise on quality
Plantings in the garden are chosen to encourage and sustain our native birds
Our produce is sourced locally wherever possible, minimising our food miles and we seek to limit packaging by buying direct from the producer where possible
We recycle all our glass, paper and tins, kitchen and garden waste is composted
No pesticides or chemical sprays are used in our garden which would impact on our wildlife
Our marketing is carried in re-usable bags, we have said no to plastic bags
In 2008 we audited our bathroom and kitchen appliances when undertaking renovations and improvement to Rosewood. Appliances were chosen which combined energy efficient, water efficiency as well as great aesthetic qualities.

Share our commitment to adapting to the changing needs of society, every small contribution counts!