Cancellation Policy

Accommodation can be cancelled or amendments made up to 14 days prior to arrival, this applies to all bookings made. 
  • A holding deposit of 1 nights tariff will be processed aproximately a month prior to your arrival.
  • The balance of your stay will be processed 7 days prior to your arrival.
  • Cancellations with less than 14 days notice will forfeit 1st night deposit. If cancellation is  less than 7 days notice will forfeit the full amount of the booking. If we can re-book the room we will refund any portion re-let.
  • Should a guest leave earlier than the expected check out date, for whatever reason, no refunds will be made.
  • Any booking made through any third party provider is subject to the cancellation policy stated herein.
  • Rosewood Guesthouse reserves the right to vary the policies at their absolute discretion.
  • Tours in the Rolls Royce can be cancelled without charge with 14 days notice.  Notice between 14 days - 7 days 50% payment is forfeit. If 7 days or less notice is given 100% payment is forfeit.
  • As we are only a small family run business with no passing trade our business depends upon maximising occupancy and cancellations often result in empty rooms due to booking lead times.
  • We strongly advise that you take out travel insurance to protect yourself against unexpected changes to your travel plans.

​Important Information

  • Contactless check-in from 3pm via dedicated guest entrance
  • Check out is strictly by 10am
  • Rosewood does not have facilities suitable for guests under 12
  • All rooms are subject to a maximum of 2 guests using the existing bedding and only registered guests will occupy the rooms
  • Smoking is permitted only in the garden area. Strictly no smoking indoors
  • Bookings are confirmed only by provision of a credit card or payment made in full (EFT).
  • Payment may be made by Direct Credit, Eftpos, Visa, Mastercard or AMEX
  • Total cost of rectification of any damage, such as staining or paintwork marks, to any part of the property, and also replacement of any items broken or stolen, will be the responsibility of the guest
  • Any person, or group of persons, whose behaviour detracts from the quiet and peaceful environment within the house or its grounds, thereby reducing the enjoyment of others, will be asked to leave, and no refund will be made
  • Travel insurance is strongly recommended as cancellations incur charges

​Sustainability Commitment

Rosewood Guesthouse is committed to using limited resources in a responsible manner without compromising our guest’s experience and comfort. We seek to minimise our impact on the environment for social and financial considerations. We recognise that our business impacts on the wider natural and social environment in which we live and upon which we all depend ultimately.

​For reasons of sustainability these are some of the practices we follow
  • Water is treated on our property in a Bio-Max system and reticulates to the garden
  • Where practical energy efficient light globes are used
  • Where practical exterior lighting is solar powered
  • Air-conditioners are individually controlled and guests are asked to consider whether their use is necessary and of course to be switched off when out
  • Our household cleaners are chosen with care and are bio-degradable and made from sustainable resources
  • Guest amenities are selected from eco-friendly sources without compromise on quality
  • Plantings in the garden are chosen to encourage and sustain our native birds
  • We recycle all our glass, paper and tins, kitchen and garden waste is composted
  • No pesticides or chemical sprays are used in our garden which would impact on our wildlife
  • Our marketing is carried in re-usable bags, we have said no to plastic bags
  • When undertaking renovations and improvement to Rosewood, appliances are chosen which combined energy efficient, water efficiency as well as great aesthetic qualities
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